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PROGRAMMING AND ACTIVATION

OVER THE AIR PROGRAMMING 

(ANDROIDS, IPHONES AND BASIC CELL PHONES)

IT IS RECOMMENDED PROGRAMMING BE DONE OVER Wi-Fi

Congratulations! A Programming Update is ready to be pushed to your device over the air. You will receive an email with programming instructions shortly after your order has been processed. 

NOTE: Your Telephone Number will ONLY Port as quickly as your last carrier will release it.  

 

Activating your Android Device 

Step One: Make sure your phone has a good charge. Be sure you have good signal strength for the over the air program to take affect.

Step Two: (Most Commonly Used) Allows you to reset the phone but keep all of your contacts, pictures, applications, etc. 

Go to the dial pad (like you're making a call). Enter # # 72786 #

Step Three: Allows you to reset the phone to factory default (like new) and will erase EVERYTHING like contacts, pictures, applications, SD Card, etc. 

Go to the dial pad > Enter # # 786 #. It will ask you for a Programming Code (email support@zingpcs.com).

YOUR LOCK CODE FOR EITHER OPTION WILL BE EMAILED TO YOU UPON REQUEST:

In either scenario your phone should now go through a series of power cycles and program itself over the air, so please allow it 5-10 minutes to complete. 

​Once the Programming is completed, connect your phone to a WiFi connection then Go to Settings > System Update > Update PRL, Update Profile and Update any Firmware or Software. Some devices are different and you may have to search for Update.​

 

PICTURE MESSAGING TROUBLESHOOT

If you are experiencing trouble sending and receiving pictures from your device, go to your dial pad and enter ##3282# > Select Edit > Enter MSL "Lock Code" (email support@zingpcs.com) when prompted. Look for the MMS URL options under MMSC, OTHERS, Advanced or EVDO (in that order). 

Change the MMS URL from http://mms.sprintpcs.com to http://mms.plspictures.com.​​​​ and save.

 

Activating your iPhone 4, 4s 5, 5c, 5s, 6 and 6 Plus running any iOS.​

After the phone has been added to your account:

1. Connect to a Wi-Fi network
2. Dial # # 873283 #  >  Tap Call
3. Starting Service Update message will appear - tap OK (only after programming is completed)

If your phone does not start working immediately, follow the steps below.

Check the MEID number and confirm that it's the same as the one listed in your account. To find the MEID on your phone:

Go to Settings > General > About

Look for the MEID - do not confuse this with the IMEI

Look for ICCID and make sure it's correct (iPhone 5 and later only)

NOTE: Your MEID will be listed in the hex form on your phone.

Be sure you are not in a roaming area.

Be sure Voice and Data are enabled.

Be sure Data is enabled on your phone: Go to Settings > Cellular. Make sure the ON/OFF button is set to the ON position (on iOS 6, tap General, then Cellular). 

Try running a network reset: Go to Settings > General > Reset > Reset Network Settings

Try running a profile update:

 If update is successful Service Update Complete message will appear after about a minute - tap OK

If update is not successful Service Update Fails message will appear, make sure you are connected to a Wi-Fi network and try again; if this happens again try running a factory reset.

If the update is successful but you only have voice/text and not data, try running a factory reset.

Wait 3-6 hours. Some users have found that waiting 3-6 hours after attempting activation gives the phone sufficient time to connect to the network and the phone activates on its own during this time. If your profile update was successful but you still aren't able to activate, it may help to wait a few hours prior to trying a factory reset.

 

Apple iPhone Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.

Factory Reset

1. Back up your phone

2. Tap the Settings app

3. Tap General

4. Tap Reset

5. Tap Erase All Content and Settings

6. Enter your passcode if prompted

7. Erase iPhone​

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.Picture Messaging Settings

 

MMS Messaging between iPhone and non-Apple devices

The following steps will allow your phone to send and receive MMS messages between your iPhone and other non-Apple devices

1. Ensure that picture and video messages is enabled for the phone on your account

2. Once MMS messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)

3. Restart your phone. If MMS messaging still isn't working on your phone, run a profile update:

Connect to a Wi-Fi network

Dial # # 873283 #

Tap Call - Starting Service Update message will appear - tap OK

If update is successful, Service Update Complete message will appear after about a minute - tap OK

If MMS messaging still isn't working on your phone, run a factory reset:

Back up your phone

Go to Settings > General > Reset > Erase All Content and Settings

Enter your pass code if prompted

Erase iPhone​

 

Apple iPhone Troubleshooting

If you are experiencing problems receiving texts after switching from iPhone to Android? Here's how to turn off iMessage and fix it!

How to deactivate iMessage before switching to Android, or Windows Phone

If you've succumbed to the temptations of Android — or even Windows Phone there are some steps you need to take to make sure the iPhone friends you leave behind can still reach you. 

iMessage works by routing iPhone to iPhone messages through Apple's servers instead of sending them as actual text messages. Unfortunately, unless you tell it to stop doing this, iMessage has no way of knowing you've left, at least until it times out after a couple weeks, and that's beyond frustrating. Luckily, deactivating it is easy. Here's how!

How to deactivate iMessage and before switching from iPhone to Android or Windows Phone

Complete these steps from your iPhone before starting to use your new smartphone:

- Launch "Settings" from the Home screen of your iPhone.

- Scroll down and tap on "Messages".

- At the top, turn iMessage to Off.

- Text the word "STOP" (all caps) to 48369.

- Delete any existing threads from before the switch to Android. 

- Now hop into the Messages app and send some messages to people you know have iPhones. 

- Make sure they can message you back. You want green messages bubbles for everything.

​- Anyone using an iPhone should change Android user in their contacts from "iPhone" to "Mobile".

- They can do this by going to "Contacts", selecting a contact and clicking on "Edit" on the top right hand corner.

That's all there is to it. Once you've done this, iMessage should hopefully deactivate from Apple's servers and you shouldn't have any issues, nor should you have to go any further into this guide. As a side note, the sooner you do this, the better off you are. If you know you're going to switch to an Android or Windows Phone soon, do this process right now. That way you have turned off iMessage and it gives the servers a few days to actually process the request completely and boot you off. Once you've switched to your new smartphone, verify you can send and receive text messages to someone else using an iPhone. If you aren't receiving anything back, continue on to remedy the problem.

How to fully deactivate iMessage from Apple's servers: Unfortunately, there isn't a list of steps you can perform on your own. Instead, you need to call 1-800-MY-APPLE in order to have Apple manually de-register your phone number from the Apple servers. In order to do this, make sure you have your Apple ID on hand as well as the phone number in question. To expedite the process of your call, be sure to ask for technical support when calling in. Then just tell them you're switching to a smartphone that isn't an iPhone and you can't receive messages so you need them to manually unregister you from the iMessage servers.​

 

Transferring your contacts from Apple iPhone to Android

 "My Contacts Backup" is the easiest way to backup and restore your contacts all from your iPhone without needing a computer or synchronization. You can backup all your contacts with a single touch and send yourself as a .vcf attachment via email. All contacts can then easily be restored any time by simply opening .vcf file in your gmail mailbox and importing it to your Android Contacts.

IMPORTANT NOTE: After sending backup file (*.vcf) to yourself, please check your inbox if message arrived and contains attachment (backup file). Sometimes email providers block attachments if attachment size is too large. Try with another mail account if possible, to send your backup file or copy backup file (on SD card) to your computer via USB cable.  ​

 

Activating Your PC2

Before programming or resetting your PC2, read the following instructions:

Be sure the battery is installed in your PC2.
Be sure the included antenna is attached to your PC2.
Be sure a "corded land-line handset" is connected to the Jack port (RJ11) on your PC2.
Be sure the power supply is connected to your PC2 and plugged into an electrical outlet.

Power ON the PC2 by holding down the Power key until the power indicator light turns on.
Using the connected "corded land-line handset" (wireless handset not recommended), dial ##786#.

Listen for a "beep" immediately after entering ##786#.
The LEDs will turn off and Over The Air Activation begins.

Note: The Power, Signal, and Signal LEDs blink left to right during Over The Air Activation.
Wait approximately 10-15 minutes for Over The Air Activation to complete and do not use the phone.

After the Over The Air Activation completes, the the PC2 will power cycle and the LEDs will turn off and then come back on.
You've now Activated your PC2.

 

 

 

 

Non-Android Device Programming 

Note - You will have to email support@zingpcs.com for the MSL (Lock Code) to program your device using this method.

 Press and hold the END key to turn the phone on.

Press # # followed by the MSL (Lock Code), example (# # 123456 #).
Tap Edit, and then press the Menu/OK key.
Enter the 10-digit MDN (cell phone #) or PTN, and then press the Menu/OK key.
Enter the 10-digit MSID/IMSI, and then press the Menu/OK key.
From the Service Program screen, scroll to Done, and then press the Menu/OK key.

 

GSM Devices

Android – Internet and MMS

  1. Pull down the notifications screen & tap on Settings
  2. Tap on Mobile Data (some phones have “More Networks”)
  3. Tap Mobile Networks (some phones have “Access Point Names” here)
  4. Tap Access Point Names
  5. Press the menu button
  6. Select New APN
  • Name: ZPCSW
  • APN: pwg
  • Proxy:
  • Port:
  • Username:
  • Password:
  • Server:
  • MMSC: http://pwg.mmsmvno.com/mms/wapenc
  • MMS Proxy:
  • MMS Port:
  • MCC: 310
  • MNC: 260
  • APN Type: default,supl,mms
  • Select Menu and Save
  • Go back one screen to the APN list and tap on the dot to Enable the PWG Mobile APN
  • Restart phone & you’re set!

Android 1.6 – 2.3.4 (Gingerbread) – Internet and MMS

From the home screen

  1. Press Menu
  2. Select “Settings”
  3. Select “Wireless & networks”
  • Check that “Airplane mode” and “Wi-Fi” are unchecked
  • Select “Mobile networks”
  • Check that “Data enabled” is checked.
  • Select “Access Point Names”
  • Delete all existing APNs
  • Select APN
  • Press Menu
  • Select “Delete APN”
  • Create new APN
  • Press Menu
  • Select “New APN”
  • Enter the following information:
    • Name: ZPCSW
    • APN*: pwg
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC: http://pwg.mmsmvno.com/mms/wapenc
    • MMS Proxy:
    • MMS Port:
    • MCC: 310
    • MNC: 260
    • Authentication Type:
    • APN type:
    • *Case sensitive
    • Press Menu
    • Select “Save”
  • Reboot phone.
  • Your Internet & MMS is now configured!

Android 1.5 (HTC G1 & Samsung Behold II) – Internet and MMS

For Samsung Behold II,dial *#87927# and skip to step 5.

  1. Press the menu.
  2. Tap Settings.
  3. Tap Wireless Controls or Wireless & Networks.
  4. Tap Mobile Networks.
  5. Check that:
  • “Data Roaming” and “Use Only 2G Networks” are both unchecked.
  • Tap Access Point Names.
  • Press the menu button.
  • Select New APN.
  • Name: ZPCSW
  • APN: pwg
  • Proxy:
  • Port:
  • Username:
  • Password:
  • Server:
  • MMSC:http://pwg.mmsmvno.com/mms/wapenc
  • MMS Proxy:
  • MMS Port:
  • MCC: 310
  • MNC: 260
  • APN Type:
  • If no APN settings are present, a restore to factory default settings may be required.

 

Apple iPhone - Internet and MMS (iOS Version 6 or Later)

  1. Go to "Settings", tap on WiFi and temporarily turn it OFF
  2. Back in "Settings", scroll down to "Messages" and tap to open it. Make sure MMS is OFF
  3. Go back to "Settings", tap on "General" and then "Cellular". Make sure "Enable 3G" is OFF & "Data Roaming" is ON.
  4. Scroll down & tap on "Cellular Data Network"
  5. Under "Cellular Data Network" put in the following:
  • Cellular Data APN: pwg
  • MMS APN: pwg
  • MMSC: http://pwg.mmsmvno.com/mms/wapenc
  • MMS Max Message Size: 1048576
  • MMS UA Prof URL: http://www.apple.com/mms/uaprof.rdf
  • Leave all other fields blank
  • Click on the Home button to go back to the main phone screen
  • Go back to "Settings" one more time, scroll down and tap on "Messages" and turn it ON
  • Press the Home button and you're set to send & receive MMS on PWG
  • Once you have set it up and tested to see it works, you can re-enable WiFi, turn off Data Roaming and turn on 3G

 

Apple iPhone - Enabling 4G LTE on iOS Version 8

  1. Go to Home Screen
  2. Open Settings
  3. Select Cellular
  4. Select Enable LTE Switch
  5. Select Enable LTE
  6. LTE now enabled

 

Apple iPhone - Internet and MMS (iOS Version 5 or Earlier)

Cellular Data

  1. Select Settings.
  2. General Settings.
  3. Select Network.
  4. Select Cellular Data Network.
  5. Select APN.
  6. APN: pwg
  7. Username: Blank
  8. Password: Blank

MMS

  1. APN: pwg
  2. Username: blank
  3. Password: blank
  4. MMSC: http://pwg.mmsmvno.com/mms/wapenc
  5. MMS Proxy: 216.155.165.50
  6. MMS Message Size: 1048576
  7. MMS UA Prof URL:http://www.apple.com/mms/uaprof.rdf

  

Samsung Galaxy S (3G, 4G)

From the home screen

  1. Press Menu
  2. Select “Settings”
  3. Select “Wireless and networks”
  • Check that “Flight Mode” is unchecked
  • Select “Mobile Networks”
  • Check that “Use packet data” is checked
  • Select “Access Point Names”
  • Press Menu
  • Select “Reset to default”
  • Select “T-Mobile US”
  • Select “Name” and populate the field with “PWG Data MMS” (not required)
    • Select “OK”
  • Select “APN” and populate the field with “pwg” *CASE SENSITIVE*
    • Select “OK”
  • Select “MMSC” and add “pwg.” after “http://” and before “mms.”
    • Field should show “http://pwg.mmsmvno.com/mms/wapenc”
    • Select “OK”
  • Press Menu
    • Select “Save”
  • Reboot phone.
  • Your Internet and MMS is now configured!

Samsung Gravity (1,2,3,T) and Most Samsung Devices – Internet and MMS

Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

Internet

  1. Dial*#87927#
  2. Choose a profile to edit
  3. Press Options
  4. Select Edit
  5. Enter the following settings
  • Set name:PWG WEB
  • Access name: pwg
  • Auth Type:Normal
  • User ID:blank
  • Password: blank
  • Protocol:HTTP
  • Home URL:http://www.google.com/
  • Proxy Address: 216.155.165.50
  • Port: 8080
  • Linger Time(Sec.): 300
  • Press Save.
  • Radio dot should be on the right of PWG WEB

MMS

  1. Dial*#87667#
  2. Press create
  3. Enter the following settings
  • Set name:PWG MMS
  • Access name: pwg
  • Auth type:Normal
  • User ID:blank
  • Password:blank
  • Protocol:HTTP
  • Home URL: http://pwg.mmsmvno.com/mms/wapenc
  • Proxy address: 0.0.0.0
  • Linger Time: 300
  • Press Save.
  • Radio dot should be on the right of PWG MMS

Samsung Behold (Highlight, Memoir & Solstice) – Internet and MMS

Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

Internet

  1. *#87927#
  2. In the Admin setting.
  3. Network & call settings.
  4. Connections.
  5. Network profiles menu, you will need to delete the DM Profile and the TMO_DS profile.
  6. Name: PWG
  7. APN or Access Point : pwg
  8. Proxy: 216.155.165.050
  9. Home URL: http://www.google.com
  10. Port: 8080
  11. Linger Time: 3003
  12. Auth Type: Not Set or empty
  13. Internet (you will need to edit the Browser Profile).

MMS (you will need to edit the MMS profile)

  1. Name: PWG MMS
  2. Access name: pwg
  3. Proxy: 216.155.165.050:8080
  4. Home URL: http://pwg.mmsmvno.com/mms/wapenc

Samsung A-Series Phones – Internet and MMS Setup

Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

Internet

  1. Menu.
  2. Settings.
  3. Application Settings.
  4. Browser Settings.
  5. Options.
  6. New.
  7. Set Name: PWG Web
  8. Access Name: pwg (All Lowercase)
  9. Auth Type: none
  10. User ID: blank
  11. Password: blank
  12. Protocol: HTTP
  13. Home URL: http://www.google.com/
  14. Proxy Address: 216.155.165.050
  15. Port: 8080
  16. Linger Time: 3003
  17. Save
  18. Highlight PWGe Web and Save.

MMS

  1. Menu.
  2. Settings.
  3. Application Settings.
  4. Messaging Settings.
  5. Multimedia Message.
  6. Multimedia Message Profiles.
  7. Options.
  8. New.
  9. Set Name: PWG MMS
  10. AcAuth Type: Secure
  11. User ID: blank
  12. Password: blank
  13. Protocol: HTTP
  14. Home URL: http://pwg.mmsmvno.com/mms/wapenc
  15. Proxy Address: 216.155.165.050
  16. Port: 8080
  17. Linger Time: 3003
  18. Save
  19. Highlight PWG MMS and Save.

Samsung T-Series Phones – Internet and MMS

Many Samsung devices can simply be programmed Over the Air. Please contact your local Dealer to receive your OTA programming message.

Internet Setup

  1. Enter *#87927#
  2. Name: PWG Web
  3. APN: pwg
  4. Auth Type: none
  5. Username: blank
  6. Password: blank
  7. Protocol: HTTP
  8. Home URL: http://www.google.com/
  9. Proxy Address: 216.155.165.050
  10. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
  11. Linger Time: 3003
  12. Save

MMS Setup

  1. Enter *#87927#
  2. Select MMS.
  3. Name : PWG MMS
  4. APN: pwg (All lowercase)
  5. Auth Type: Secure
  6. Username: blank
  7. Password: blank
  8. Protocol: HTTP
  9. Home URL: http://pwg.mmsmvno.com/mms/wapenc
  10. Proxy Address: 216.155.165.050
  11. Proxy Port: 8080 (If there is no field for the port add “:8080″ at the end of the proxy address)
  12. Linger Time: 3003
  13. Save

Alternative Internet Setup

  1. Enter *#87927#
  2. Select Profile Settings.
  3. Choose an empty profile to edit the settings on, usually Profile 2.
  4. Name : PWG Web
  5. Home URL: http://www.google.com/
  6. Proxy Enabled.
  7. Auth Type: none
  8. Username: blank
  9. Password: blank
  10. Protocol: HTTP
  11. Select GPRS Settings
  12. Proxy Address: 216.155.165.050
  13. Proxy Port: 8080
  14. APN or Access Point: pwg (All lowercase)
  15. Save
  16. Save again.
  17. Go back to the screen where it says Current Profile and Profile Settings.
  18. Select Current Profile.
  19. Highlight PWG Web then press save.

Alternative MMS Setup

  1. Enter *#87667#
  2. Select Profile Settings.
  3. Choose an empty profile to edit the settings on, usually Profile 2.
  4. Name : PWG MMS
  5. Home URL: http://pwg.mmsmvno.com/mms/wapenc
  6. Proxy Enabled.
  7. Auth Type: Secure
  8. Protocol: HTTP
  9. Username: blank
  10. Password: blank
  11. Select GPRS Settings
  12. Proxy Address: 216.155.165.050
  13. Proxy Port: 8080
  14. APN or Access Point: pwg (All lowercase)
  15. Save
  16. Save again.
  17. Go back to the screen where it says Current Profile and Profile Settings.
  18. Select Current Profile.
  19. Highlight PWG Web then press save.